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On-demand manual production support service

It is a pinpoint-type BPO service that provides necessary support for specific processes (e.g., illustration creation, layout, checking, etc.) when needed.

When internalizing manuals, are there cases where you face a shortage of personnel and skills, requiring external support, or where urgent responses and concentrated workloads occur? In such situations, please utilize our BPO service, which provides pinpoint support for the necessary processes only when you need it. Our on-demand service assists you only with the specific parts of various production processes, from interviews and information gathering, manuscript creation, translation, DTP, illustration creation, to data management and content distribution. Rather than securing personnel to match peak times, you can simply request the amount of help you need when you encounter difficulties, making it easy and reassuring to achieve fixed cost reductions and business standardization. [Case Study 1] - Building materials manufacturer T Created line illustrations to be inserted into installation manuals using 3D CAD data. [Case Study 2] - Analysis equipment manufacturer N Performed markup and layout work to convert user manuals and technical documentation created in MS Word into a CMS-compatible format. [Case Study 3] - Medical device manufacturer S Provided translation support for technical documents in languages we had not previously handled. For more details, please visit our service site.

  • Catalog and manual creation
  • Other contract services

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Support service for manual production in a companion-type format.

This is a supportive, co-creation service where we assist you closely from the production to the completion of customer-centric manual creation in-house.

If we compare manual production to a marathon, our service is a "supportive running" type that accompanies our customers, aligning our pace with theirs to provide production support until the finish line is reached. We aim for the goal alongside our customers, from setting objectives and sharing challenges to making proposals and producing manuals. **Example**: Major machine tool manufacturer Y Company Our employees are stationed within the customer's document production team to assist with: - Selection of production systems/tools (XML) - Information structure/manual segmentation - Guidance and construction of production processes/data operation and management methods - Establishment of creation standards, actual work guidance, and manual production (language expansion) We have provided consulting and hands-on support for these challenges. Currently, we are supporting our customers' employees in a multifaceted manner until completion. **Features** ◆ Abundant track record We will share our know-how from responding to numerous cases over the past 35 years since our founding. ◆ Optimal proposals Feel free to consult us about anything related to production technology, tools, and data operation. ◆ Supported documents We handle everything from user manuals to maintenance, installation, and service manuals. ◆ Industry/product knowledge We cover a wide range, including automotive, semiconductors, machine tools, and medical devices.

  • Catalog and manual creation
  • Other contract services

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"Delegate Type" Manual Creation Support Service

This is a premium outsourcing service where we take on the entire production process on behalf of our clients in a "full-service" manner.

This is a premium outsourcing service where you can entrust us with a wide range of production processes, from research and information gathering, writing, translation, DTP, illustration creation, layout, data management, to content distribution. For those in the design and manufacturing departments, producing materials alongside their regular duties can be a challenging task. By entrusting us with your entire production process, you can focus on your core business. 【Case Study】 For Company M, a packaging machinery manufacturer: We organized a team for the creation of the customer’s manuals and technical documents, including: - Investigating production and shipping schedules to formulate a procurement plan for necessary documents - Understanding changes in new products through interviews with designers - Creating drafts through on-site interviews, research, and data collection - Ensuring compliance with required standards and language adaptation based on destination - Editing, production, multimedia conversion, binding, and printing distribution - Managing the produced document data We provided total production of the manuals in a one-stop service. <Benefits> By concentrating the manufacturer’s management resources on core business and outsourcing manual production to professionals, we optimize quality and costs, contributing to improved management efficiency. For more details, please visit our service website.

  • Catalog and manual creation
  • Other contract services

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